What is knowledge base?
The business information a voice agent answers from, such as prices, timings, policies and FAQs.
Knowledge base, explained
A good knowledge base keeps the agent accurate and up to date. When a price changes, you update the knowledge base, not the agent.
Keep each answer short, specific and owned by someone who updates it. Prices, timings, offers and policies change often, and an out-of-date knowledge base is the most common reason a voice agent gives a wrong answer.
See how these ideas come together in Chitti, Manolle's AI voice agent.
Related terms
- Retrieval-augmented generation (RAG)A technique where an AI looks up relevant information before answering, instead of relying only on what it learned in training.
- System promptThe instructions that set a voice agent's role, tone, rules and goals.
- Hallucination (in AI)When an AI states something that sounds plausible but isn't true.
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