What is call recording consent?

Telling callers that a call may be recorded, and handling the recording lawfully.

Call recording consent, explained

Businesses commonly inform callers at the start of a call that it may be recorded. In India, recordings and transcripts that contain personal data fall under the Digital Personal Data Protection Act, 2023.

Keep recordings only as long as needed, and restrict who can access them.

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Related terms

DPDP Act, 2023India's Digital Personal Data Protection Act, the law that governs how businesses collect and use people's personal data.
Call transcriptA written record of what was said on a call.

All terms

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