Call transcript, explained
Transcripts let teams review conversations quickly, find common questions and improve scripts.
Because transcripts contain personal information, access should be limited and handled under data protection law.
Searchable transcripts also help train new staff, check that scripts are followed and spot recurring complaints before they grow.
See how these ideas come together in Chitti, Manolle's AI voice agent.
Related terms
- Speech-to-text (STT)Technology that converts spoken audio into written text, also called automatic speech recognition (ASR).
- Call recording consentTelling callers that a call may be recorded, and handling the recording lawfully.
- DPDP Act, 2023India's Digital Personal Data Protection Act, the law that governs how businesses collect and use people's personal data.
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