What is DPDP Act, 2023?
India's Digital Personal Data Protection Act, the law that governs how businesses collect and use people's personal data.
DPDP Act, 2023, explained
The Act sets duties for organisations that process personal data, including having a lawful purpose, keeping data secure and respecting people's rights over their data.
Voice AI systems handle names, phone numbers and conversations, so businesses using them should know where data is stored and who can access it.
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Related terms
- Call recording consentTelling callers that a call may be recorded, and handling the recording lawfully.
- Call transcriptA written record of what was said on a call.
- DND and the National Customer Preference RegisterIndia's Do Not Disturb system, run by TRAI, where people register to block unwanted commercial calls and messages.
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