What is inbound calling?
Calls customers make to a business, such as enquiries, bookings, orders and support.
Inbound calling, explained
An AI voice agent can answer every inbound call at once, so callers never hear a busy tone or wait in a queue.
The agent handles what it can and transfers the rest to the right person with context.
See how these ideas come together in Chitti, Manolle's AI voice agent.
Related terms
- Outbound callingCalls a business makes to customers or leads, such as call-backs, reminders and follow-ups.
- AI receptionistAn AI voice agent that answers a business's incoming calls like a front-desk receptionist.
- Warm transferHanding a call to a person along with the context, so the customer doesn't repeat themselves.
- Call routingSending each call to the right destination, such as a department, branch or person.
See an AI voice agent at work on your calls.
See the complete system live: marketing, lead capture, AI voice calling, sales conversion, and analytics.