What is call disposition?
The recorded outcome of a call, such as booked, not interested, call back later or wrong number.
Call disposition, explained
Dispositions turn calls into data: they show what happened to each lead and where the funnel leaks.
AI voice agents set dispositions automatically from the conversation, so nothing depends on agents filling forms.
See how these ideas come together in Chitti, Manolle's AI voice agent.
Related terms
- Call analyticsReporting on calls: volumes, outcomes, durations, conversion and trends.
- Lead qualificationFinding out whether a lead is likely to buy, using questions about need, budget, timeline and authority.
- CRM integrationConnecting a voice agent to a customer relationship management system so call details and outcomes are saved automatically.
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