Concurrent calls, explained
A human team handles one call per person. An AI voice agent can run many calls in parallel, which matters during ad campaigns, sales and admission season.
Concurrency is what lets a business call every new lead within seconds even when hundreds arrive at once, for example right after an ad goes live. When comparing voice AI tools, ask how many calls can run at the same time and what happens when that limit is reached.
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Related terms
- Outbound callingCalls a business makes to customers or leads, such as call-backs, reminders and follow-ups.
- Inbound callingCalls customers make to a business, such as enquiries, bookings, orders and support.
- Predictive dialerSoftware that dials many numbers automatically and connects answered calls to available agents.
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