What is multilingual voice AI?
Voice AI that can hold conversations in several languages, and switch between them when the caller does.
Multilingual voice AI, explained
In India this means handling Hindi, English and regional languages such as Telugu, Tamil, Kannada, Marathi and Bengali, often within the same call.
Multilingual support is more than translation: pronunciation, politeness forms and local expressions all differ by language.
The best experience lets the caller lead: if they start in Telugu and switch to English for a product name, the agent follows without asking them to choose a language.
See how these ideas come together in Chitti, Manolle's AI voice agent.
Related terms
- Code-mixing (Hinglish, Tenglish and more)Switching between two languages within one conversation or sentence, very common in Indian phone calls.
- Speech-to-text (STT)Technology that converts spoken audio into written text, also called automatic speech recognition (ASR).
- Text-to-speech (TTS)Technology that turns written text into spoken audio.
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