What is AI calling agent?
An AI voice agent that makes and answers business phone calls, often used to call leads back and to answer customer calls.
AI calling agent, explained
"AI calling agent" and "AI voice agent" are usually used interchangeably. The term "calling" stresses the phone side: outbound calls to leads and customers, and inbound calls to a business number.
Typical jobs are calling new leads within seconds, qualifying them, booking appointments, confirming orders and making reminder calls.
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Related terms
- AI voice agentSoftware that holds a spoken phone conversation with a person, understands what they say and takes action, such as booking an appointment or taking an order.
- Outbound callingCalls a business makes to customers or leads, such as call-backs, reminders and follow-ups.
- Inbound callingCalls customers make to a business, such as enquiries, bookings, orders and support.
- Speed to leadThe time between a lead submitting an enquiry and the business first contacting them.
- Lead qualificationFinding out whether a lead is likely to buy, using questions about need, budget, timeline and authority.
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