COD order confirmation calls

Chitti calls every cash-on-delivery order before it ships to confirm it, fix the address or cancel it.

Meet Chitti

The problem

Unconfirmed COD orders come back unopened, and each return costs two-way shipping.

How Chitti handles it

  1. 01

    A new COD order is placed on your store.

  2. 02

    Chitti calls the customer to confirm the order and address.

  3. 03

    Changes are recorded; fake or accidental orders are cancelled.

  4. 04

    Confirmed orders are marked ready to ship.

What it sounds like

Example call
  1. ChittiHi, this is Chitti from Kesar Naturals. You ordered our hair oil combo with cash on delivery. Shall we ship it today?
  2. CustomerYes, please.

Who uses it

Frequently asked questions

Can Chitti offer a prepaid discount?

Yes, Chitti can offer the incentive you set and send a payment link.

What if the customer doesn't answer?

Chitti retries on your schedule and marks the order for review.

Related use cases

All use cases

Hear Chitti make this call for your business.

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