Delivery confirmation and rescheduling calls
Chitti calls before delivery to confirm the customer is available, and reschedules failed deliveries automatically.
The problem
Each failed delivery costs a second trip and an unhappy customer.
How Chitti handles it
- 01
Chitti calls before the rider leaves.
- 02
It confirms availability and address.
- 03
If needed, it offers the next delivery window.
- 04
It updates the record and notifies the customer.
What it sounds like
- ChittiWill someone be home today between 2 and 5 for your parcel?
- CustomerNo, can you come tomorrow morning?
Frequently asked questions
Can Chitti update the address?
Yes, and the change is written to the delivery record.
Does it notify the customer?
Yes, by message once the new slot is fixed.
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