AI voice agent for e-commerce
Chitti answers order status questions, starts returns and exchanges, and routes anything urgent to your team, so customers get answers without waiting in a queue.
Why e-commerce miss customers on the phone
- Most support calls ask "where is my order?"
- Support queues spike during sales.
- Returns are slow because the details are collected over several calls.
What Chitti does on every call
- 01
Answers the call
Asks for the order number or registered phone number.
- 02
Looks up the order
Gives the status from your store system.
- 03
Resolves or escalates
Starts a return or exchange, or flags it for your team.
- 04
Logs the outcome
Records everything for the next agent.
An AI call for e-commerce, start to finish
Here's how a typical call with shoppers goes. Chitti follows your script, prices and rules.
- ChittiHi, UrbanCart support. Can I have your order number?
- CallerIt's 48213.
- ChittiYour shoes are out for delivery and should arrive by 7 pm today.
- CallerGreat, and can I exchange them if they don't fit?
- ChittiYes, within 7 days. Just call us and I'll arrange the pickup.
Talk to shoppers in their language
Chitti speaks English, Hindi and Telugu, and more. Pick a language to see how a call for e-commerce sounds in it.
Calls Chitti makes for e-commerce
- AI phone order takingChitti takes orders over the phone, reads them back, confirms the address and sends them to your team.
- COD order confirmation callsChitti calls every cash-on-delivery order before it ships to confirm it, fix the address or cancel it.
- Delivery confirmation and rescheduling callsChitti calls before delivery to confirm the customer is available, and reschedules failed deliveries automatically.
- AI candidate screening callsChitti calls applicants within seconds, asks your screening questions and books interviews with the ones who fit.
- AI customer support callsChitti answers your common support questions, such as order status, timings, prices and policies, and escalates the rest.
Cities where e-commerce use Chitti most
Local pages with the languages and businesses of each city.
Frequently asked questions
Can Chitti see order status?
Yes, when your store system is connected, Chitti reads the live status for the caller.
What about angry customers?
Chitti stays calm, logs the issue and hands the caller to a person when needed.
Similar industries
See Chitti answer a call for e-commerce.
See the complete system live: marketing, lead capture, AI voice calling, sales conversion, and analytics.