AI voice agent for D2C brands
Chitti calls to confirm cash-on-delivery orders before they ship, reaches out about abandoned carts, and calls repeat customers when it's time to reorder.
Why D2C brands miss customers on the phone
- Unconfirmed COD orders come back as returns and cost two-way shipping.
- Abandoned carts are never followed up by a person.
- Repeat purchases depend on customers remembering.
What Chitti does on every call
- 01
Confirms COD orders
Calls before dispatch to confirm the order and address.
- 02
Recovers carts
Calls shoppers who left items in the cart.
- 03
Drives reorders
Calls when a consumable is likely to run out.
- 04
Logs results
Marks confirmed, cancelled and changed orders on your dashboard.
An AI call for D2C brands, start to finish
Here's how a typical call with customers goes. Chitti follows your script, prices and rules.
- ChittiHi, this is Chitti from Kesar Naturals. You ordered our hair oil combo with cash on delivery. Shall we ship it today?
- CallerYes, but please change the address to my office.
- ChittiSure, what's the office address?
- CallerFloor 3, Cyber Towers, Hitec City.
- ChittiUpdated. Your order ships today to Cyber Towers.
Talk to customers in their language
Chitti speaks English, Hindi and Telugu, and more. Pick a language to see how a call for D2C brands sounds in it.
Calls Chitti makes for D2C brands
- AI phone order takingChitti takes orders over the phone, reads them back, confirms the address and sends them to your team.
- COD order confirmation callsChitti calls every cash-on-delivery order before it ships to confirm it, fix the address or cancel it.
- Delivery confirmation and rescheduling callsChitti calls before delivery to confirm the customer is available, and reschedules failed deliveries automatically.
- AI customer support callsChitti answers your common support questions, such as order status, timings, prices and policies, and escalates the rest.
Cities where D2C brands use Chitti most
Local pages with the languages and businesses of each city.
Frequently asked questions
How does COD confirmation reduce returns?
Calling before dispatch catches fake, accidental and changed orders, so fewer parcels come back unopened.
Can Chitti offer prepaid discounts?
Yes. Chitti can offer the prepaid incentive you choose and send a payment link.
Similar industries
See Chitti answer a call for D2C brands.
See the complete system live: marketing, lead capture, AI voice calling, sales conversion, and analytics.