Malayalam AI voice agent for logistics
An AI voice agent for logistics whose recipients speak Malayalam. Chitti answers tracking calls, reschedules failed deliveries, confirms addresses before the rider leaves and keeps customers updated without your call centre picking up.
How the call opens in Malayalam
Example lines from a call for SwiftShip Couriers, with the English meaning under each.
- നമസ്കാരം! ഞാൻ SwiftShip Couriers-ൽ നിന്ന് ചിട്ടി ആണ് സംസാരിക്കുന്നത്.Hello! This is Chitti calling from SwiftShip Couriers.
- ദയവായി നിങ്ങളുടെ ഓർഡർ നമ്പർ പറയൂ, ഇപ്പോൾ തന്നെ സ്റ്റാറ്റസ് നോക്കാം.Please tell me your order number, and I'll check the status right away.
- നിങ്ങളുടെ അടുത്ത അവസാന തീയതി ഓർമ്മിപ്പിക്കാനാണ് വിളിച്ചത്.I'm calling to remind you about your upcoming due date.
- നന്ദി! ഉടൻ തന്നെ നിങ്ങൾക്ക് ഒരു സ്ഥിരീകരണ സന്ദേശം ലഭിക്കും.Thank you! You'll receive a confirmation message shortly.
Your recipients and Malayalam
Malayalam is the first language of about 3.5 crore people in India (Census 2011), mostly in Kerala and Lakshadweep, with large communities in the Gulf.
A typical caller: “Naale appointment kittumo? Evening aanel nallathu.” (Can I get an appointment tomorrow? Evening would be good.)
Malayalam is supported by the speech models Chitti is built on. We confirm Malayalam for your business during your demo.
What Chitti does for logistics
- 01
Answers tracking calls
Finds the shipment by number or phone.
- 02
Confirms before dispatch
Calls to confirm the address and availability.
- 03
Reschedules
Offers the next delivery window after a failed attempt.
- 04
Updates the record
Logs the new slot and notifies the customer.
Logistics in Malayalam-speaking cities
Frequently asked questions
How does Chitti address recipients in Malayalam?
Chitti uses the respectful നിങ്ങൾ (ningal) and a courteous tone throughout.
Can Chitti handle high call volumes?
Yes. Chitti takes many calls at the same time, so peak days don't build a queue.
Hear Chitti call your recipients in Malayalam.
See the complete system live: marketing, lead capture, AI voice calling, sales conversion, and analytics.