Punjabi AI voice agent for logistics
An AI voice agent for logistics whose recipients speak Punjabi. Chitti answers tracking calls, reschedules failed deliveries, confirms addresses before the rider leaves and keeps customers updated without your call centre picking up.
How the call opens in Punjabi
Example lines from a call for SwiftShip Couriers, with the English meaning under each.
- ਸਤ ਸ੍ਰੀ ਅਕਾਲ! ਮੈਂ SwiftShip Couriers ਤੋਂ Chitti ਹਾਂ।Hello! This is Chitti calling from SwiftShip Couriers.
- ਕਿਰਪਾ ਕਰਕੇ ਆਪਣਾ ਆਰਡਰ ਨੰਬਰ ਦੱਸੋ, ਸਟੇਟਸ ਹੁਣੇ ਚੈੱਕ ਹੋ ਜਾਵੇਗਾ।Please tell me your order number, and I'll check the status right away.
- ਇਹ ਕਾਲ ਤੁਹਾਨੂੰ ਤੁਹਾਡੀ ਆਉਣ ਵਾਲੀ ਨਿਯਤ ਤਾਰੀਖ ਯਾਦ ਕਰਵਾਉਣ ਲਈ ਹੈ।I'm calling to remind you about your upcoming due date.
- ਧੰਨਵਾਦ! ਤੁਹਾਨੂੰ ਜਲਦੀ ਹੀ ਕਨਫਰਮੇਸ਼ਨ ਮੈਸੇਜ ਮਿਲ ਜਾਵੇਗਾ।Thank you! You'll receive a confirmation message shortly.
Your recipients and Punjabi
Punjabi is the first language of about 3.3 crore people in India (Census 2011), mostly in Punjab and Chandigarh, with large communities in Delhi, Haryana and abroad.
A typical caller: “Kall da appointment mil jaauga? Shaam nu hove taan vadhiya.” (Will I get an appointment tomorrow? Evening would be great.)
Punjabi is supported by the speech models Chitti is built on. We confirm Punjabi for your business during your demo.
What Chitti does for logistics
- 01
Answers tracking calls
Finds the shipment by number or phone.
- 02
Confirms before dispatch
Calls to confirm the address and availability.
- 03
Reschedules
Offers the next delivery window after a failed attempt.
- 04
Updates the record
Logs the new slot and notifies the customer.
Frequently asked questions
How does Chitti address recipients in Punjabi?
Chitti uses the respectful ਤੁਸੀਂ (tusi) with every caller.
Can Chitti handle high call volumes?
Yes. Chitti takes many calls at the same time, so peak days don't build a queue.
Hear Chitti call your recipients in Punjabi.
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