Malayalam AI voice agent for e-commerce

An AI voice agent for e-commerce whose shoppers speak Malayalam. Chitti answers order status questions, starts returns and exchanges, and routes anything urgent to your team, so customers get answers without waiting in a queue.

Meet Chitti

How the call opens in Malayalam

Example lines from a call for UrbanCart, with the English meaning under each.

Example lines in Malayalam

നമസ്കാരം! ഞാൻ UrbanCart-ൽ നിന്ന് ചിട്ടി ആണ് സംസാരിക്കുന്നത്.Hello! This is Chitti calling from UrbanCart.
ദയവായി നിങ്ങളുടെ ഓർഡർ നമ്പർ പറയൂ, ഇപ്പോൾ തന്നെ സ്റ്റാറ്റസ് നോക്കാം.Please tell me your order number, and I'll check the status right away.
നിങ്ങളുടെ അടുത്ത അവസാന തീയതി ഓർമ്മിപ്പിക്കാനാണ് വിളിച്ചത്.I'm calling to remind you about your upcoming due date.
നന്ദി! ഉടൻ തന്നെ നിങ്ങൾക്ക് ഒരു സ്ഥിരീകരണ സന്ദേശം ലഭിക്കും.Thank you! You'll receive a confirmation message shortly.

Your shoppers and Malayalam

Malayalam is the first language of about 3.5 crore people in India (Census 2011), mostly in Kerala and Lakshadweep, with large communities in the Gulf.

A typical caller: “Naale appointment kittumo? Evening aanel nallathu.” (Can I get an appointment tomorrow? Evening would be good.)

Malayalam is supported by the speech models Chitti is built on. We confirm Malayalam for your business during your demo.

How Chitti handles Malayalam calls

What Chitti does for e-commerce

01
Answers the call
Asks for the order number or registered phone number.
02
Looks up the order
Gives the status from your store system.
03
Resolves or escalates
Starts a return or exchange, or flags it for your team.
04
Logs the outcome
Records everything for the next agent.

A full example call for e-commerce