Punjabi AI voice agent for e-commerce
An AI voice agent for e-commerce whose shoppers speak Punjabi. Chitti answers order status questions, starts returns and exchanges, and routes anything urgent to your team, so customers get answers without waiting in a queue.
How the call opens in Punjabi
Example lines from a call for UrbanCart, with the English meaning under each.
- ਸਤ ਸ੍ਰੀ ਅਕਾਲ! ਮੈਂ UrbanCart ਤੋਂ Chitti ਹਾਂ।Hello! This is Chitti calling from UrbanCart.
- ਕਿਰਪਾ ਕਰਕੇ ਆਪਣਾ ਆਰਡਰ ਨੰਬਰ ਦੱਸੋ, ਸਟੇਟਸ ਹੁਣੇ ਚੈੱਕ ਹੋ ਜਾਵੇਗਾ।Please tell me your order number, and I'll check the status right away.
- ਇਹ ਕਾਲ ਤੁਹਾਨੂੰ ਤੁਹਾਡੀ ਆਉਣ ਵਾਲੀ ਨਿਯਤ ਤਾਰੀਖ ਯਾਦ ਕਰਵਾਉਣ ਲਈ ਹੈ।I'm calling to remind you about your upcoming due date.
- ਧੰਨਵਾਦ! ਤੁਹਾਨੂੰ ਜਲਦੀ ਹੀ ਕਨਫਰਮੇਸ਼ਨ ਮੈਸੇਜ ਮਿਲ ਜਾਵੇਗਾ।Thank you! You'll receive a confirmation message shortly.
Your shoppers and Punjabi
Punjabi is the first language of about 3.3 crore people in India (Census 2011), mostly in Punjab and Chandigarh, with large communities in Delhi, Haryana and abroad.
A typical caller: “Kall da appointment mil jaauga? Shaam nu hove taan vadhiya.” (Will I get an appointment tomorrow? Evening would be great.)
Punjabi is supported by the speech models Chitti is built on. We confirm Punjabi for your business during your demo.
What Chitti does for e-commerce
- 01
Answers the call
Asks for the order number or registered phone number.
- 02
Looks up the order
Gives the status from your store system.
- 03
Resolves or escalates
Starts a return or exchange, or flags it for your team.
- 04
Logs the outcome
Records everything for the next agent.
E-commerce in Punjabi-speaking cities
Frequently asked questions
How does Chitti address shoppers in Punjabi?
Chitti uses the respectful ਤੁਸੀਂ (tusi) with every caller.
Can Chitti see order status?
Yes, when your store system is connected, Chitti reads the live status for the caller.
Hear Chitti call your shoppers in Punjabi.
See the complete system live: marketing, lead capture, AI voice calling, sales conversion, and analytics.