AI voice agent for pharmacies
Chitti takes refill orders over the phone, checks whether the customer has a valid prescription on file, confirms the delivery address and reminds regular customers when a monthly refill is due.
Why pharmacies miss customers on the phone
- Counter staff can't serve walk-ins and answer phone orders together.
- Regular customers forget refills and buy elsewhere.
- Orders taken by phone miss details like strength or quantity.
What Chitti does on every call
- 01
Takes the order
Notes the medicines, strength and quantity, and reads them back.
- 02
Checks the prescription
Asks the customer to share a prescription where one is needed.
- 03
Confirms delivery
Confirms the address and delivery or pickup time.
- 04
Reminds for refills
Calls regular customers when their monthly refill is due.
An AI call for pharmacies, start to finish
Here's how a typical call with customers goes. Chitti follows your script, prices and rules.
- ChittiHello, Lotus Pharmacy. Would you like to place an order?
- CallerMy monthly diabetes medicines, same as last time.
- ChittiThat's 30 tablets of Metformin 500 and 30 of Glimepiride 1 mg. Same address in Ameerpet?
- CallerYes, same address.
- ChittiYour order is placed for delivery by 6 pm today.
Talk to customers in their language
Chitti speaks English, Hindi and Telugu, and more. Pick a language to see how a call for pharmacies sounds in it.
Calls Chitti makes for pharmacies
- Automatic call-back for missed callsWhen a customer's call is missed, Chitti calls them back within seconds and picks up where they left off.
- AI phone order takingChitti takes orders over the phone, reads them back, confirms the address and sends them to your team.
- Delivery confirmation and rescheduling callsChitti calls before delivery to confirm the customer is available, and reschedules failed deliveries automatically.
Cities where pharmacies use Chitti most
Local pages with the languages and businesses of each city.
Frequently asked questions
Does Chitti recommend medicines?
No. Chitti takes orders for what the customer asks for and never suggests or substitutes medicines.
Can it handle prescription checks?
Chitti asks for the prescription where your rules require it and flags the order for your pharmacist to verify.
Similar industries
See Chitti answer a call for pharmacies.
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