Bengali AI voice agent for pharmacies
An AI voice agent for pharmacies whose customers speak Bengali. Chitti takes refill orders over the phone, checks whether the customer has a valid prescription on file, confirms the delivery address and reminds regular customers when a monthly refill is due.
How the call opens in Bengali
Example lines from a call for Lotus Pharmacy, with the English meaning under each.
- নমস্কার! আমি Lotus Pharmacy থেকে চিট্টি বলছি।Hello! This is Chitti calling from Lotus Pharmacy.
- আজ আপনি কী অর্ডার করতে চান?What would you like to order today?
- অনুগ্রহ করে আপনার অর্ডার নম্বরটি বলুন, এখনই স্ট্যাটাস দেখে নিচ্ছি।Please tell me your order number, and I'll check the status right away.
- ধন্যবাদ! শীঘ্রই আপনি একটি কনফার্মেশন মেসেজ পাবেন।Thank you! You'll receive a confirmation message shortly.
Your customers and Bengali
Bengali is the first language of about 9.7 crore people in India (Census 2011), mostly in West Bengal and Tripura, and the Barak Valley of Assam.
A typical caller: “Kal appointment pawa jabe? Bikel hole bhalo hoy.” (Can I get an appointment tomorrow? Late afternoon would be good.)
Bengali is supported by the speech models Chitti is built on. We confirm Bengali for your business during your demo.
What Chitti does for pharmacies
- 01
Takes the order
Notes the medicines, strength and quantity, and reads them back.
- 02
Checks the prescription
Asks the customer to share a prescription where one is needed.
- 03
Confirms delivery
Confirms the address and delivery or pickup time.
- 04
Reminds for refills
Calls regular customers when their monthly refill is due.
Frequently asked questions
How does Chitti address customers in Bengali?
Chitti uses the respectful আপনি (apni) with every caller.
Does Chitti recommend medicines?
No. Chitti takes orders for what the customer asks for and never suggests or substitutes medicines.
Hear Chitti call your customers in Bengali.
See the complete system live: marketing, lead capture, AI voice calling, sales conversion, and analytics.