Punjabi AI voice agent for pharmacies

An AI voice agent for pharmacies whose customers speak Punjabi. Chitti takes refill orders over the phone, checks whether the customer has a valid prescription on file, confirms the delivery address and reminds regular customers when a monthly refill is due.

Meet Chitti

How the call opens in Punjabi

Example lines from a call for Lotus Pharmacy, with the English meaning under each.

Example lines in Punjabi

ਸਤ ਸ੍ਰੀ ਅਕਾਲ! ਮੈਂ Lotus Pharmacy ਤੋਂ Chitti ਹਾਂ।Hello! This is Chitti calling from Lotus Pharmacy.
ਅੱਜ ਤੁਸੀਂ ਕੀ ਆਰਡਰ ਕਰਨਾ ਚਾਹੋਗੇ?What would you like to order today?
ਕਿਰਪਾ ਕਰਕੇ ਆਪਣਾ ਆਰਡਰ ਨੰਬਰ ਦੱਸੋ, ਸਟੇਟਸ ਹੁਣੇ ਚੈੱਕ ਹੋ ਜਾਵੇਗਾ।Please tell me your order number, and I'll check the status right away.
ਧੰਨਵਾਦ! ਤੁਹਾਨੂੰ ਜਲਦੀ ਹੀ ਕਨਫਰਮੇਸ਼ਨ ਮੈਸੇਜ ਮਿਲ ਜਾਵੇਗਾ।Thank you! You'll receive a confirmation message shortly.

Your customers and Punjabi

Punjabi is the first language of about 3.3 crore people in India (Census 2011), mostly in Punjab and Chandigarh, with large communities in Delhi, Haryana and abroad.

A typical caller: “Kall da appointment mil jaauga? Shaam nu hove taan vadhiya.” (Will I get an appointment tomorrow? Evening would be great.)

Punjabi is supported by the speech models Chitti is built on. We confirm Punjabi for your business during your demo.

How Chitti handles Punjabi calls

What Chitti does for pharmacies

01
Takes the order
Notes the medicines, strength and quantity, and reads them back.
02
Checks the prescription
Asks the customer to share a prescription where one is needed.
03
Confirms delivery
Confirms the address and delivery or pickup time.
04
Reminds for refills
Calls regular customers when their monthly refill is due.

A full example call for pharmacies