Malayalam AI voice agent for pharmacies

An AI voice agent for pharmacies whose customers speak Malayalam. Chitti takes refill orders over the phone, checks whether the customer has a valid prescription on file, confirms the delivery address and reminds regular customers when a monthly refill is due.

Meet Chitti

How the call opens in Malayalam

Example lines from a call for Lotus Pharmacy, with the English meaning under each.

Example lines in Malayalam

നമസ്കാരം! ഞാൻ Lotus Pharmacy-ൽ നിന്ന് ചിട്ടി ആണ് സംസാരിക്കുന്നത്.Hello! This is Chitti calling from Lotus Pharmacy.
ഇന്ന് നിങ്ങൾക്ക് എന്താണ് ഓർഡർ ചെയ്യേണ്ടത്?What would you like to order today?
ദയവായി നിങ്ങളുടെ ഓർഡർ നമ്പർ പറയൂ, ഇപ്പോൾ തന്നെ സ്റ്റാറ്റസ് നോക്കാം.Please tell me your order number, and I'll check the status right away.
നന്ദി! ഉടൻ തന്നെ നിങ്ങൾക്ക് ഒരു സ്ഥിരീകരണ സന്ദേശം ലഭിക്കും.Thank you! You'll receive a confirmation message shortly.

Your customers and Malayalam

Malayalam is the first language of about 3.5 crore people in India (Census 2011), mostly in Kerala and Lakshadweep, with large communities in the Gulf.

A typical caller: “Naale appointment kittumo? Evening aanel nallathu.” (Can I get an appointment tomorrow? Evening would be good.)

Malayalam is supported by the speech models Chitti is built on. We confirm Malayalam for your business during your demo.

How Chitti handles Malayalam calls

What Chitti does for pharmacies

01
Takes the order
Notes the medicines, strength and quantity, and reads them back.
02
Checks the prescription
Asks the customer to share a prescription where one is needed.
03
Confirms delivery
Confirms the address and delivery or pickup time.
04
Reminds for refills
Calls regular customers when their monthly refill is due.

A full example call for pharmacies