Bengali AI voice agent for e-commerce
An AI voice agent for e-commerce whose shoppers speak Bengali. Chitti answers order status questions, starts returns and exchanges, and routes anything urgent to your team, so customers get answers without waiting in a queue.
How the call opens in Bengali
Example lines from a call for UrbanCart, with the English meaning under each.
- নমস্কার! আমি UrbanCart থেকে চিট্টি বলছি।Hello! This is Chitti calling from UrbanCart.
- অনুগ্রহ করে আপনার অর্ডার নম্বরটি বলুন, এখনই স্ট্যাটাস দেখে নিচ্ছি।Please tell me your order number, and I'll check the status right away.
- আপনার আসন্ন নির্ধারিত তারিখটি মনে করিয়ে দিতে ফোন করেছি।I'm calling to remind you about your upcoming due date.
- ধন্যবাদ! শীঘ্রই আপনি একটি কনফার্মেশন মেসেজ পাবেন।Thank you! You'll receive a confirmation message shortly.
Your shoppers and Bengali
Bengali is the first language of about 9.7 crore people in India (Census 2011), mostly in West Bengal and Tripura, and the Barak Valley of Assam.
A typical caller: “Kal appointment pawa jabe? Bikel hole bhalo hoy.” (Can I get an appointment tomorrow? Late afternoon would be good.)
Bengali is supported by the speech models Chitti is built on. We confirm Bengali for your business during your demo.
What Chitti does for e-commerce
- 01
Answers the call
Asks for the order number or registered phone number.
- 02
Looks up the order
Gives the status from your store system.
- 03
Resolves or escalates
Starts a return or exchange, or flags it for your team.
- 04
Logs the outcome
Records everything for the next agent.
Frequently asked questions
How does Chitti address shoppers in Bengali?
Chitti uses the respectful আপনি (apni) with every caller.
Can Chitti see order status?
Yes, when your store system is connected, Chitti reads the live status for the caller.
Hear Chitti call your shoppers in Bengali.
See the complete system live: marketing, lead capture, AI voice calling, sales conversion, and analytics.