Tamil AI voice agent for e-commerce
An AI voice agent for e-commerce whose shoppers speak Tamil. Chitti answers order status questions, starts returns and exchanges, and routes anything urgent to your team, so customers get answers without waiting in a queue.
How the call opens in Tamil
Example lines from a call for UrbanCart, with the English meaning under each.
- வணக்கம்! நான் UrbanCart-இலிருந்து சிட்டி பேசுகிறேன்.Hello! This is Chitti calling from UrbanCart.
- தயவுசெய்து உங்கள் ஆர்டர் எண்ணைச் சொல்லுங்கள், இப்போதே நிலையைப் பார்க்கிறேன்.Please tell me your order number, and I'll check the status right away.
- உங்கள் வரவிருக்கும் கெடு தேதியை நினைவூட்டவே அழைக்கிறேன்.I'm calling to remind you about your upcoming due date.
- நன்றி! விரைவில் உங்களுக்கு உறுதிப்படுத்தல் செய்தி வரும்.Thank you! You'll receive a confirmation message shortly.
Your shoppers and Tamil
Tamil is the first language of about 6.9 crore people in India (Census 2011), mostly in Tamil Nadu and Puducherry, with large communities in Karnataka, Kerala and abroad.
A typical caller: “Naalaikku appointment kidaikkuma? Evening-na convenient-a irukkum.” (Can I get an appointment tomorrow? Evening would be convenient.)
Tamil is supported by the speech models Chitti is built on. We confirm Tamil for your business during your demo.
What Chitti does for e-commerce
- 01
Answers the call
Asks for the order number or registered phone number.
- 02
Looks up the order
Gives the status from your store system.
- 03
Resolves or escalates
Starts a return or exchange, or flags it for your team.
- 04
Logs the outcome
Records everything for the next agent.
Frequently asked questions
How does Chitti address shoppers in Tamil?
Chitti uses the respectful நீங்கள் (neengal) with every caller.
Can Chitti see order status?
Yes, when your store system is connected, Chitti reads the live status for the caller.
Hear Chitti call your shoppers in Tamil.
See the complete system live: marketing, lead capture, AI voice calling, sales conversion, and analytics.