Gujarati AI voice agent for e-commerce

An AI voice agent for e-commerce whose shoppers speak Gujarati. Chitti answers order status questions, starts returns and exchanges, and routes anything urgent to your team, so customers get answers without waiting in a queue.

Meet Chitti

How the call opens in Gujarati

Example lines from a call for UrbanCart, with the English meaning under each.

Example lines in Gujarati

નમસ્તે! હું UrbanCart તરફથી ચિટ્ટી બોલું છું.Hello! This is Chitti calling from UrbanCart.
કૃપા કરીને તમારો ઓર્ડર નંબર જણાવો, હું હમણાં જ સ્ટેટસ તપાસું છું.Please tell me your order number, and I'll check the status right away.
તમારી આવનારી નિયત તારીખ યાદ અપાવવા માટે આ કૉલ છે.I'm calling to remind you about your upcoming due date.
આભાર! તમને ટૂંક સમયમાં કન્ફર્મેશન મેસેજ મળશે.Thank you! You'll receive a confirmation message shortly.

Your shoppers and Gujarati

Gujarati is the first language of about 5.5 crore people in India (Census 2011), mostly in Gujarat, Dadra and Nagar Haveli and Daman and Diu, with large business communities in Mumbai and abroad.

A typical caller: “Kaal nu appointment malse? Saanje hoy to saru.” (Will I get an appointment tomorrow? Evening would be good.)

Gujarati is supported by the speech models Chitti is built on. We confirm Gujarati for your business during your demo.

How Chitti handles Gujarati calls

What Chitti does for e-commerce

01
Answers the call
Asks for the order number or registered phone number.
02
Looks up the order
Gives the status from your store system.
03
Resolves or escalates
Starts a return or exchange, or flags it for your team.
04
Logs the outcome
Records everything for the next agent.

A full example call for e-commerce