Odia AI voice agent for e-commerce
An AI voice agent for e-commerce whose shoppers speak Odia. Chitti answers order status questions, starts returns and exchanges, and routes anything urgent to your team, so customers get answers without waiting in a queue.
How the call opens in Odia
Example lines from a call for UrbanCart, with the English meaning under each.
- ନମସ୍କାର! ମୁଁ UrbanCart ତରଫରୁ ଚିଟ୍ଟି କହୁଛି।Hello! This is Chitti calling from UrbanCart.
- ଦୟାକରି ଆପଣଙ୍କ ଅର୍ଡର ନମ୍ବର କୁହନ୍ତୁ, ମୁଁ ଏବେ ହିଁ ଷ୍ଟାଟସ୍ ଦେଖୁଛି।Please tell me your order number, and I'll check the status right away.
- ଆପଣଙ୍କ ଆଗାମୀ ଧାର୍ଯ୍ୟ ତାରିଖ ମନେ ପକାଇବା ପାଇଁ ଏହି କଲ୍।I'm calling to remind you about your upcoming due date.
- ଧନ୍ୟବାଦ! ଆପଣ ଶୀଘ୍ର ଏକ କନଫର୍ମେସନ୍ ମେସେଜ୍ ପାଇବେ।Thank you! You'll receive a confirmation message shortly.
Your shoppers and Odia
Odia is the first language of about 3.8 crore people in India (Census 2011), mostly in Odisha, with communities in Jharkhand, West Bengal and Chhattisgarh.
A typical caller: “Kali appointment miliba ki? Sandhya hele bhala.” (Can I get an appointment tomorrow? Evening would be good.)
Odia is supported by the speech models Chitti is built on. We confirm Odia for your business during your demo.
What Chitti does for e-commerce
- 01
Answers the call
Asks for the order number or registered phone number.
- 02
Looks up the order
Gives the status from your store system.
- 03
Resolves or escalates
Starts a return or exchange, or flags it for your team.
- 04
Logs the outcome
Records everything for the next agent.
E-commerce in Odia-speaking cities
Frequently asked questions
How does Chitti address shoppers in Odia?
Chitti uses the respectful ଆପଣ (apana) with every caller.
Can Chitti see order status?
Yes, when your store system is connected, Chitti reads the live status for the caller.
Hear Chitti call your shoppers in Odia.
See the complete system live: marketing, lead capture, AI voice calling, sales conversion, and analytics.